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Chapter 4 — Troubleshooting and Maintaining the CN2G
66 CN2G Handheld Computer User’s Manual
Problems and Solutions
If you send the CN2G in for service, it is your responsibility
to save the computer data and configuration. Intermec is
responsible only for ensuring that the keypad and other
hardware features match the original configuration when
repairing or replacing your computer.
Problems While Operating the CN2G
Problem Solution
You press the Power key to turn
on the CN2G and nothing
happens.
Try these possible solutions in order:
• Make sure the battery door is installed correctly and
completely closed.
• Make sure you have a charged battery installed
correctly. For help, see “Installing and Charging the
Battery” on page 4.
• The battery may be discharged. Replace the battery
with a spare charged battery, or charge the battery
and try again.
You press the Power key to turn
off the CN2G and nothing
happens.
To turn off (or suspend) the CN2G, you need to hold
the Power key for approximately 2 seconds.
If the CN2G is processing data, it may not turn off
when you press the Power key. Wait until the CN2G
finishes processing.
If the CN2G appears to be locked up, warm boot the
CN2G. For help, see “Warm Booting the CN2G” on
page 73.
If the CN2G does not respond to a warm boot, see
“Cold Booting the CN2G” on page 74.
The CN2G screen is not
responding to the stylus.
Try these possible solutions in order:
• Recalibrate the screen. For help, see “Calibrating the
Screen” on page 13.
• Press and hold the Power key for approximately 2
seconds, and then release it to turn off the CN2G.
Press the Power key again to turn on the CN2G.