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Chapter 4 — Troubleshooting and Maintaining the CN2G
68 CN2G Handheld Computer User’s Manual
Problems While Configuring Security (continued)
Problem Solution
The CN2G does not appear to be
authenticating and a network
connection icon does not appear on
the status bar. To see a list of
network connections icons, see
“Understanding the Screen Icons”
on page 13.
The CN2G may not be communicating with your
access point. Make sure the network name on the
CN2G is the same as the network name (SSID) of
the access point that you are trying to communicate
with. The default network name is “INTERMEC.”
The 802.1x security network may not be active.
Make sure that the server software is properly loaded
and configured on the server PC. For help, see the
documentation that shipped with your server
software.
A network connection icon appears
in the status bar, but it disappears.
The CN2G may not be communicating with the
access point that you want it to communicate with.
Make sure that the network name on the CN2G is
the same as the network name of the access point that
you are trying to communicate with. The default
network name is “INTERMEC.”
The access point that you are trying to communicate
with may not be communicating with the server.
Make sure your access point is turned on, properly
configured, and has 802.1x security enabled.
The CN2G indicates that it is not
authenticated.
Make sure that:
• The User Name and Password parameters on your
CN2G match the user name and password on
your authentication server. You may need to
re-enter the password on both your CN2G and
the authentication server.
• On your authentication server, the user and group
are allowed and the group policy is allowed to log
in to the server. For help, see the documentation
for your authentication server software.
• The IP address and secret key for your access
point must match the IP address and secret key on
your authentication server. You may need to re-
enter the IP address and secret key on both your
access point and authentication server.
• The authentication server software is running on
the server PC.