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Call within the group
Manage workgroups
Page 78
Office 1600IP
Workgroup settings:
Monitor status and log members in/out
Setting Explanation
Name Here, you can change the name of the workgroup
Call distribution
A call is generally displayed according to the
sequence in the list of members.
With Linear, the first member on the list is always
called first
With Cyclic the next member in sequence is
always called first
Call duration
A call is signalled to a member for the time entered
here, before it is forwarded to the next member.
Wrap up time Length of the wrap up time
Auto-save call log
Activate Auto-save call log if you want a call log
to be automatically opened and saved for each
call (see also "Create new ticket", Page 75).
You want to see who is already logged into the workgroup, and if
necessary, log other members in or out.
In the Workgroup menu, click Manage workgroups, and then click
the tab for the workgroup you want to manage.
The members are listed in the left-hand frame.
If there is a checkmark next to Logged in for a member, the member
is already logged in.
At this point, you can log the member in or out yourself.
Click Apply to save the settings without exiting the view or on OK to
save the settings and close the dialog.