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Call within the group
Page 69
Office 1600IP
Call within the group
If several people deal with customer matters on the phone, it makes sense to create
workgroups. Regardless of whether you work in a booking office, on a help desk,
for an info line or customer service centre, Office 1600/1600IP is a user-friendly
group tool.
In addition to conventional group functions such as break, wrap-up time, and group
overview (busy lamp key), Office 1600/1600IP provides members of the workgroup
with a common platform for logging calls.
With group administrator rights, you can determine the members of the workgroup
and make other group-specific changes.
Note: For the system administrator:
The group functions, together with the corresponding system configu-
ration, largely cover the functionality of a key telephone.
Note: The group functions are not included in the standard licence of the
Office 1600/1600IP.
Topics overview
Member in a workgroup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 70
Enter phone calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 75
Manage workgroups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 77