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Manage workgroups
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Manage workgroups
In workgroup management, you can add or exclude members, determine call dis-
tribution and call duration, define the wrap up time, and make other settings,
providing you have the necessary authorization.
Create workgroup
You are the group administrator for one or more workgroups.
Click Manage workgroups... in the Workgroup menu. The dialog
for managing workgroups is opened.
Click the tab of the workgroup you want to manage.
Select the workgroup members you want from the user list (at the
right), then click the Move left key.
You can use the Move right key to exclude members from the
workgroup.
You can use the Move up and Move down key to modify the sort
sequence of the members
Make the settings described further below in line with your require-
ments.
Click Apply to save the settings without exiting the view or on OK to
save the settings and close the dialog.