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Any outside line may be programmed to follow station toll restriction or follow the
toll restriction class assigned to it. Each station and trunk can have a day dialing
class and a night dialing class.
SPECIAL CODE TABLE
A Special Code Table of ten entries (four digits each) allows use of telephone com-
pany features such as CID blocking (467) or call waiting disable (470) without
interference to toll restriction or LCR. The Special Code table allows use of these
custom calling features on a per call basis.
TOLL RESTRICTION OVERRIDE
Program options allow system speed dial numbers to follow or bypass a station’s
toll restriction class. In addition, users may make calls from a toll restricted station
by using the walking class of service or authorization code feature.
TONE OR PULSE DIALING
Outside lines can be programmed for either tone or pulse dialing to meet local
telephone company requirements.
TRAFFIC REPORTING (Enhanced Version Software/MEM4 Only)
The iDCS 100 system can store peg counts for various types of calls. These peg
counts can be printed on-demand, daily, hourly, or up to three separate program-
mable shifts. The report includes statistics for each trunk, trunk group, station, sta-
tion groups and page announcements. For more details and explanations see
sections 4.9 and 4.10 of this document.
TRANSFER
System operation permits station users to transfer calls to other stations in the sys-
tem. Transfers can be screened, unscreened or camped-on to a busy station.
TRUNK GROUPS
Outside lines can be grouped for easy access by dialing a code or pressing a
button. There are 11 trunk groups available for iDCS 100 system.
UNIFORM CALL DISTRIBUTION (UCD)
UCD is used whenever the user expects to have more ringing calls than people to
answer them. It prevents callers from receiving busy signals or lengthy delays be-
fore answering. Callers reaching a busy station group are held in queue for an
available agent. First and second announcements reassure the caller until an agent
becomes free. Programmable automatic logout removes a station from the group
if a call is placed to an unattended station, thus preventing unanswered calls. A
wrap-up timer prevents calls to a station for a programmable period of time to
allow the agent to finish up work associated with the call. NOTE: Requires optional
hardware. Ask your dealer for details.
4.27
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