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CONFERENCE
The system allows six simultaneous conferences up to 5 parties each.
ADD-ON (5 PARTY)
Any combination of up to five parties (stations or outside lines) can be joined to-
gether in an add-on conference. Parties may be eliminated or added after a confer-
ence has been established.
UNSUPERVISED
A station user may set up a conference with two or more outside lines and then exit
the conference leaving the outside lines connected in an unsupervised (trunk to
trunk) conference.
COMPUTER TELEPHONY INTEGRATION (CTI)
Computer Telephone Integration (CTI) allows integration between the iDCS 100
and a personal computer (PC) on a local area network (LAN). Caller ID service is
required for TAPI inbound call applications that use the CID information to display
computer records in conjunction with the presentation of the call to the station on
the iDCS 100.
SMARTCENTRE
SmartCentre is an ACD type reporting package that connects to the iDCS 100 CTI
link and can provide group status information to a reader board as well as provid-
ing a wide variety of printed reports showing current and historical data.
SMART OPERATOR
Smart Operator is a software application that connects to the iDCS 100 CTI link and
provides a PC based attendant console adjunct. This application works in con-
junction with the operators keyset to give improved visibility of station status within
the system and to make directory searching easier.
TAPI 2.1
TAPI 2.1 is the method of integrating the iDCS 100 system to a computer. TAPI 2.1 is
a LAN based solution allowing computers to communicate directly to the telephone
system over the computer network. This establishes a logical connection rather
than a physical connection between telephone and computer. It eliminates the cost
and administrative overhead of connecting every PC to a desktop phone. It em-
phasizes third-party call control. (Example: calls can be tracked as they are trans-
ferred, making it more suited to large office applications).
CUSTOMER SET RELOCATION
Customer Set Relocation allows the customer to exchange or swap similar stations
in the iDCS 100 without wiring changes. All individual station assignments such as
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