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4.5
up to 48 customer recordings for announcements or greetings. Twelve individual
greeting boxes, each with its own dialing options, allow you to build call routing
branches as needed. Callers are routed through the branches by dialing exten-
sion numbers or single digits.
NOTE: Requires optional hardware and/or software. Ask your dealer for details.
AUTOMATIC HOLD
While a keyset user is engaged on an outside (C.O.) call, pressing another trunk
key, route key or CALL button automatically places the call on hold when Automatic
Hold is enabled. Pressing TRSF, CONFERENCE, PAGE or a DSS key always auto-
matically places a C.O. call on hold. Intercom calls can be automatically held only
by pressing TRSF or CONFERENCE. Each keyset user can enable or disable Auto-
matic Hold.
BACKGROUND MUSIC
Keyset users may choose to hear music through their keyset speakers when op-
tional external sources are installed. Each user may adjust this level by the use of a
volume control program at the selected keyset.
BRANCH GROUP
This feature allows stations included in a branch group to answer a ringing calls to
another station in the group by simply lifting the handset or going on speaker-
phone mode. This feature works well when there is a need to answer calls for people
who may be away from their desk or when a common answering pool is needed.
Calls can be directed to a common bell and then can be answered by anyone in
the Branch Group. There are a total of 99 branch groups available, but a station
can only be in one branch group.
CALL ACTIVITY DISPLAY
The iDCS 100 will record and buffer all calling activity within the system. With a Call
Activity Display (CAD) key, the iDCS 100 will display a “snapshot” of the following
information:
• The maximum number of ports that have been used
• The maximum number of trunks that have been used
• The maximum number of stations that have been used
• The current number of ports in use
• The current number of trunks in use
• The current number of stations in use
NOTE: This feature is only available on a iDCS 100 with a MEM4.
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