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Troubleshooting
Polycom Inc. 2
Experiencing Issues with Internet Explorer
If scheduled meetings are not displayed in the Calendar, newly created contacts are not
displayed in the Address Book, or a newly created user is not displayed in User Management
when the portal is displayed in Internet Explorer, tap F12, select Cache, and then Always
Refresh from server.
Receiving the Camera Silhouette Image
This silhouette indicates that another application is using the camera. Close the application
using the camera and try again.
Forgot and Change Password Requests
Contact your administrator if you have forget your password or want to change it.
Resolving Audio Issues
This identifies audio issues that may occur when participating in a meeting using the portal.
Experiencing Echoes During the Meeting
This issue is typically caused by a high volume setting. We recommend setting the speaker
volume to 50% for all participants in the conference.
Experiencing Low Audio from a Participant
This error is typically noticeable when the participant with low volume first joins the meeting and
is typically caused by the participant’s microphone level. The participant should try increasing
the microphone gain/boost level. Follow the steps below to increase the levels.
To increase the microphone gain/boost level:
1 Click Start.
2 Select Control Panel.
3 Click Hardware and Sound.
4 Click Sound.
5 Click the Recording tab.
6 Double-click the selected microphone.
7 Click Levels tab.
8 Increase the Microphone Boost.