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Troubleshooting
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Selecting Video Preferences). If you are unable to launch the welcome screen after creating a
meeting, have your administrator confirm the settings outlined in the troubleshooting section of
the RealPresence CloudAXIS Suite Administrators’ Guide.
Unable to Add an Active Directory User
If unable to add an Active Directory user, have your administrator confirm the settings outlined
in the troubleshooting section of the RealPresence CloudAXIS Suite Administrators’ Guide.
Unable to Send Email Notifications
If unable to send email notifications, have your administrator confirm the settings outlined in the
troubleshooting section of the RealPresence CloudAXIS Suite Administrators’ Guide.
Receiving “Unable to Create a Conference with a
Personal VMR” Message
If you receive the “Unable to Create a Conference with a Personal VMR” message, have your
administrator confirm the settings outlined in the troubleshooting section of the RealPresence
CloudAXIS Suite Administrators’ Guide.
Receiving “External Server Not Set” Message
If you receive the “External Server Not Set” message after selecting Meet Now, have your
administrator confirm the settings outlined in the troubleshooting section of the RealPresence
CloudAXIS Suite Administrators’ Guide.
Receiving a Blue Video Screen
A blue video screen appears in place of your video stream when the camera is used by another
application. To correct this problem, close the other application using the camera, and reenter
the meeting.
Login Fields Do Not Appear
If the Username and Password fields do not appear in the Welcome to CloudAXIS screen, be
sure JavaScript is running.