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1.19 Voice Mail Features
Feature Guide 145
2. Extension Backup
If the VPS is assigned to ring with other extensions, for example the operator, for the same outside (CO)
line, the VPS can be used as a backup for the operator when the operator cannot answer an incoming
outside (CO) line call.
In order to use this feature, Delayed Ringing must be set for the VPS ( Delayed Ringing—Day/Night/
Lunch [411-413]).
3. Status Notification to the VPS
When a call is redirected to the VPS, the PBX sends the status of the called extension to the VPS. This
allows the VPS to appropriately handle the call, playing the appropriate OGM for the caller. For
example, if the called extension is in Do Not Disturb (DND) mode, the OGM (e.g., "I am unable to
answer your call right now, but I will get back to you shortly.") can be played.
VM Service
1.
Accessing a Mailbox
The PBX sends special messages to the VPS to indicate which mailbox should be accessed (Follow-
on ID).
2. FWD to a Mailbox of the VPS
An extension user can set his or her calls to be forwarded to the VPS ( 1.3.1.2 Call Forwarding
(FWD)). When a call is received at the extension, the PBX sends the extension's mailbox number to the
VPS, and the VPS answers the call with the appropriate OGM (e.g., "Hi, I'm out of the office today...").
Outside (CO) Line Call
PBX
AA 1
AA 2
VPS
Normal
Immediately
10 s delay
15 s delay
Extension
(e.g., Operator)
Outside (CO) Line Call
Extension
Intercom Call
(by Extension,
Operator, etc.)
Port 1 Port 2
VM Hunting
Chain
PBX
VPS
DIL, DISA
FWD