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1.19 Voice Mail Features
144 Feature Guide
connected to only one VPS. Also the idle extension hunting type is set as "Circular" ( Hunting Type
[101]), and the Voice Mail (VM) Hunting Chain and Automated Attendant (AA) Hunting Chain are
automatically enabled in each of these 2 extension groups ( Hunting Group Set [100]).
Note
When "Disable" is selected, the other settings above are reset to their default values.
2. AA Service
Allows the VPS to answer calls and direct callers to dial a number in order to connect themselves to the
desired party (e.g., "Enter the extension number of the desired party.").
It is possible to access VM service from AA service to, for example, record messages.
3. VM Service
Allows callers to leave voice messages for specific parties, such as an extension user. Extension users
can then listen to the messages left in their mailboxes at their convenience.
AA Service
A VPS can be used for the AA service as well as the VM service. When a call is directed to a port of the
VPS that is in AA service mode, the caller will hear an outgoing message (OGM). After or while listening to
the OGM, the caller may dial an extension number as directed (e.g., "Enter the extension number of the
desired party.").
1. AA to Extension
AA receives and answers outside (CO) line calls and offers services such as transferring to an
extension or mailbox using DTMF signalling from the calling party.
Outside (CO) Line Call
Extension
AA 1 AA 2
AA Hunting Chain
PBX
VPS
DIL
Transfer
Busy/No Answer
(Record message)