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Troubleshooting
Page 42 Mitel
®
5000 CP IP DECT Stand Configuration and Administration Guide – Issue 1.0, May 2010
Troubleshooting
DECT registration fails on 2
nd
handset: Ensure that gateway is opened for registration by
pressing the RESET button. Power-cycling will not enable DECT registration due to security.
Failed to Register the Handset with Gateway: If you have reset the stand to the defaults (by
pressing the RESET button on the rear panel of the stand for greater than 10 seconds) the
handset will not register with the stand after you place the handset in the cradle. Perform a
normal reset (by pressing the RESET button for 2 to 3 seconds) to register the handset.
Cannot log in to the internal web interface: Reset the user name and password to the default
values by resetting the IP DECT Stand. To reset the stand, press and hold the RESET button for
great than 10 seconds. The defaults are:
username: admin
password: admin
Unknown SIP Account: If this error message appears on the handset display, the handset
programming on the IP DECT Stand and the extension programming on the 5000 CP do not
match. To resolve, correct the programming mismatches.
Configure SIP Domain: This message appears on the handset display if the handset has not
been configured. Configure the handset through the IP DECT Stand Configurator web interface.
See page page 9 for instructions.
Searching for Gateway: If the stand resets, this message appears in the handset display.
Unable to reset the IP DECT Stand: You cannot reset the stand while a call is being supported
on a handset that is registered to the stand.
404 Not Found: This message appears on the handset display if the handset is not
programmed on the 5000 CP, or the number being dialed does not exist (in which case re-order
tone is played).
Connection Status Indicators: The two semi circles in the top left corner of the handset main
display indicate the connection status of the handset. The left semi-circle indicates the status of
the handset registration to the stand; the right semi-circle indicates the status of the SIP
connectivity to the 5000 CP.
• Black/black: Handset is not registered with the IP DECT Stand or the handset is out of
range of gateway. If moving the handset closer to the stand does not change the semi
circles to White/White, re-register the handset with the stand.
• White/black: Handset is within range of the stand but is not configured to receive calls.
• White/White: Handset is registered with the stand and configured correctly to receive calls.
Unable to change handset display name: If you re-register a previously functioning handset
with a new name, the handset will display its account number (for example Account 1) after
registration. You must active the handset display (for example, by going off-hook) before the
display is updated with the new name.
Users unable to connect to voice mail: If users are unable to connect to voice mail, the voice
mail digit detection method may not be set correctly on the IP DECT Stand. Log into the Mitel IP
DECT Stand Configurator web interface. Click the VoIP Account of the handset and change the
DTMF signaling method. Try using “Inband” as the signaling method.