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Reference ♦ 61
Alarms
Your telephone system uses automatic monitoring and fault diagnosis
to check the system for faults.
An alarm status appearing in the upper-right corner of the screen
notifies you when a fault occurs. When there are no faults, this area
is blank. If a critical alarm occurs, you’ll hear a recurring beep.
The alarm display is cleared automatically when the fault is corrected.
Alarm types
There are three classes of alarms: Minor, Major and Critical.
MINOR
There is a minor alarm within the telephone system, which probably
does not affect the telephone users.
MAJOR
An alarm affecting service has occurred, but calls can still be made.
Contact your communications department.
CRITICAL
The telephone system is not providing normal service and should
automatically switch itself to System Fail Transfer Mode (if this is
available on your system). You MUST
contact your communications
department.
Greetings
Record your company’s preferred greetings for each of the following
situations.
Calls on Outside Lines
Calls On Inside Lines
Recalls
Calls Camped on to a Line
Taking Messages