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Hotel/Motel Features ♦ 53
Displaying and Changing Room Information
Room information includes guest name, room occupancy and
condition status (Vacant, Clean, Out of Service, etc.), outgoing call
charges and restrictions, and the status of message waiting, wake-
up call, and other guest services.
To display, enter, or change room information
You can display, change, or enter new room information while the
console is idle, or when you are on a call to the room.
1. Press Guest Service, or if you are already on a call to the room,
press the [Guest Service] softkey.
2. Enter the room extension using the computer keyboard (not nec-
essary if you are already on a call to the room). The display looks
similar to the following:
In this example, John Smith from I.T. is checked into room 1205
and can make internal calls only. He has a Wake-up call set for
06:00. The room is occupied and being cleaned (“Maid
Present”), and the extension is affected by Call Blocking.
Note: The information displayed is different depending on
whether the console is connected to a room or a suite — see,
About Suite Services below for details.
3. Make the required changes (if any), and then press [Save] to
save them.
About Suite Services
Suite Services provides optional Shared Telephone Service (STS) to all
phones in interconnected hotel/motel rooms or suites. When STS is
operating for a particular suite, calls to the suite ring all phones. Wake-up
calls, Message Waiting, Do Not Disturb and Call Blocking also apply the
same to all phones. When operating without STS, each phone acts
independently allowing, for example, guests in a two-bedroom suite to set
separate wake-up calls.
How can you tell whether the console is connected to a room or a suite
and whether STS is operating?
When connected to a suite with STS operating, the Telephone section of the
Guest Services screen will show the number and name of the calling or
answering extension as follows:
The upper part of the Guest Services screen will show the primary suite
number-that is, the number used to call the suite and for check-in and
check-out
If STS is not operating, the Number box in the Telephone section is
activated, allowing you to select a phone and set up a wake-up call for it.