Mitel 5550 IP Console Telephone User Manual


 
46 Advanced Features
Phone Book
Use the Phone Book to search your system's telephone directory for
people and extensions. You can search by entering a person's name,
an extension number, a department, or a location. Searching by
department is useful when a caller requests to speak to "someone in
Sales" rather than a specific person. A location could be a conference
room, the lobby of your building, or other place that has a phone. You
can also make a call from the Phone Book.
To access your system directory
You can access the directory at any time.
1. Press Phone Book.
2. Type the person’s name or other information in the appropriate
boxes. (Use the mouse or Tab to move between boxes.)
Press Backspace to erase incorrect keystrokes.
3. Press [Search] or ENTER.
Entries that match what you typed appear in the Phone Book area.
4. Scroll through the list by clicking the or buttons, or press-
ing the Page Up/Page Down keys on the keyboard.
5. Click the desired entry to select it.
6. Press [Call] or ENTER to call the selected entry.
You can also double-click the entry to call it.
7. Press [Hold For] to hold an incoming or held call for the selected
entry.
Note: Pressing [Hold For] automatically annotates the held call
with the name, number, department, location, and BLF status of
the selected Phone Book entry.
8. Press [New Search] to begin a new search.
Questions about Phone Book
What does the icon mean?
When it appears next to an extension, it means that the extension is
designated as private. Attendants see the name and number of the extension
on their screens; other extension users see only “Private” on their display.
You may not want to give out any information to callers about the status of
locked extensions.
What do the icons in the column mean?
These icons appear beside extensions. They indicate the following states:
idle phone, Do Not Disturb* off
idle phone, Do Not Disturb* on
ringing phone, Do Not Disturb* off
ringing phone, Do Not Disturb* on
busy phone, Do Not Disturb* off
busy phone, Do Not Disturb* on
Blank
(no icon)
Not monitored or cannot be monitored. The absence of icons
next to all
the BLF entries indicates that the console has lost its
connection to the 3300 ICP or has failed over to a secondary
3300 ICP.
The column header icon ( ) also dims when
there a loss of connection or a fail-over.
* Do Not Disturb applies to extensions only.