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Call Handling Basics ♦ 21
Introducing the Caller before Completing the Transfer
After your call is answered and you’ve had the chance to speak with
the person privately
1. Press Release to complete the transfer
or
2. Press [Source]
to speak privately to the party in Source; the party in Destination
is on Consultation Hold. To speak privately to the party in Des-
tination again, press [Destination].
Transferring a Call to a Voice Mailbox
The Voicemail key on the console keypad allows you to
• Transfer recalls directly to an extension user’s voice mailbox.
You can use the key for transferring recalls only—that is, for
transferring calls that have returned to the console because the
extension went unanswered.
• Call the Voice Mail system directly.
After pressing the Voicemail key, manually enter the Voice Mail
box number. The digit required (#) to trigger the Voice Mail sys-
tem to prompt for a Voice Mail box number is entered
automatically.
Note: For information on how to program the Voicemail key for one-
button transfers to Voice Mail, see page 42.
Transferring a Call to an Outside Number
You can request a meter pulse count for the call from the telephone
company operator. Upon completion of the call, the console will ring.
When you answer, the meter pulse count will display on the console
screen. Ask your communications department for further information
about this feature.
Retrieving a Transferred Call
You can retrieve a transferred call once the call appears in the
Transferred Calls display.
If the Transferred Calls display is very active, keep your mouse pointer
moving over the calls to “freeze” the list while you retrieve a call.
Note: If you try to retrieve from your frozen list a call that has already
been answered while the list was frozen, a message indicates that
the call is no longer being queued (for example, “no call to retrieve at
specified transfer position”).
To retrieve a transferred call
1. Double-click the call entry in the Transferred Calls display list
or
2. Press the Retrieve key followed by the ID digit displayed in the
Transferred Calls display, only if the transferred call ID digit is
from 1 to 9.
Retrieve call entries with ID digits greater than 9 using the dou-
ble-click method described above.
Note: When you use the Retrieve key to retrieve a transferred call,
ensure that the Transferred Calls display is selected (visible) on your
console screen. See page 14 for more details about selecting queued
calls.