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36 ♦ Advanced Features
Incoming Calls Threshold / Screen Pop
To reduce call-waiting times, your system may be programmed to
present incoming calls to other consoles or answering positions. If your
system is programmed this way, you can specify the number of calls
that must be incoming before the system presents them to your
console.
Screen Pop is a feature that, when enabled, allows you to minimize
the console window and have it 'pop up' when a call exceeding the
Incoming Calls Threshold arrives.
To set the incoming calls threshold
1. Choose Options on the Tools menu.
2. Click Miscellaneous.
3. Enter a number in the Incoming Calls Threshold box.
To enable or disable the Screen Pop feature
1. Choose Options on the Tools menu.
2. Click Attributes.
3. Click Yes to enable Screen Pop or No to disable it.
Questions about Call Park
What happens if the called party does not retrieve the call?
After a predetermined period of time, the call will automatically recall your
console.
What happens if I change the status of the console to "Operator
Absent" while I have parked calls?
The parked call will remain in the attendant hold position for the same
predetermined period of time. This allows system users to retrieve calls
parked at a console whose attendant just left. After the predetermined period
of time, all parked calls (external and internal) are automatically routed to a
programmed answering point.