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Advanced Features ♦ 33
Calling, Transferring, and Picking Up Calls in the Busy Lamp Field
To dial an extension, use any of these methods
• Select an entry, then press [Call].
• Select an entry, then press ENTER on the keyboard.
• Double-click any entry.
To transfer a call to an extension in the Busy Lamp Field area
• Dial the extension, then press Release.
To pick up a ringing call
If a call is ringing an extension in the Busy Lamp Field (BLF) area,
and the extension is busy, not answering, or you know that the called
party is not available, you may wish to recover that call to speak to
the caller directly.
With your console in idle state (that is, with no calls in either the Source
or Destination areas):
1. Ensure that the or ringing icon is shown beside the
extension
.
2. Click once on the extension to select it.
Note: If you accidentally double-click the ringing extension, your
console dials the selected extension rather than picking up the
ringing call. Press Cancel to hang up on the extension.
3. Press [Pick Up].
Note: If one or more attendants is attending calls with you, be
sure you don’t pick up a ringing call that another attendant has
just placed.
Editing the BLF List
BLF lists are either local or shared. A local list is stored on the console
PC for use from that console only. A shared list is kept on the network
where other consoles can access it. All attendants can edit a shared
list. The changes made at one console appear in all the others. Only
one attendant at a time can edit the list. The attendant making
changes sees them immediately; the other attendants see them only
after they re-enter or refresh the Busy Lamp Field area.
Tip: If you know an attendant has made a change to a list you are
both sharing, but the change is not showing on your screen,
press BLF or the BLF icon ( ) to refresh the BLF list display.
To edit the BLF list
•Select Edit BLF List on the Tools menu. This dialog appears
with the extensions available for monitoring on the left:
If an extension or line is missing, contact your administrator to have
it added, then close and reopen the Edit BLF List dialog to see the
extensions your administrator has added. Changes to Name,
Department and Location of an existing monitor are updated between
5 and 6 AM or if you exit and start the Console again.