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42 ♦ Advanced Features
Firmkey Programming
You can reprogram the top two rows of keys on the console keypad
with other features or remove a feature from a key if the feature is
unavailable.
To program features to keys
1. Choose Options on the Tools menu.
2. Click Keypad.
3. Using the right mouse button, click on the key that you want to
program.
A list of features appears.
4. Select the feature you want to assign to the key.
5. Repeat steps 3 and 4 to program other keys.
6. Click Apply or OK.
To restore the original key programming
• Click Restore Defaults.
One Button to Voice Mail
You can program the Voicemail key on the console keypad for one-
button transfers to voice mail.
1. Choose Options on the Tools menu.
2. Click Voice Mail.
3. Under Enter Voice Mail System Number, enter the digits re-
quired to access your Voice Mail system.
4. Under One Button to Voice Mail, enter the following
information:
• Amount of delay (i.e. milliseconds) between the console
sending the Voice Mail system number and the Voice Mail
system responding. To ensure the system is ready to answer
the call, a delay between Voice Mail system answer and
console sending digits is required. The default is 1000
milliseconds.
• Digit(s) required to trigger the Voice Mail system to prompt
for a Voice Mail box number. The default key is the pound
key (#).
• Amount (i.e. milliseconds) of delay prior to sending the
Voice Mail box number. The default is 1000 milliseconds.
Questions about Firmkey Programming
What is an Unassigned key and why would I want to program one?
The Unassigned key allows you to program one or more firmkeys to be
“blank”— in other words, the key does not launch any feature.
You may want to program unassigned status to a key that you find you often
press by accident — for example, if you frequently press the key beside
Voicemail unintentionally, you can program that key to be “unassigned” so
that you don’t repeatedly make the same dialing error.