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Call Handling Basics ♦ 27
Answering Recalls
If an external call transferred from the console to an extension is not
answered within a certain time, the call returns to the console as a
recall. The call waiting icon ( ) appears above the [Recall] softkey,
and the call appears with highest priority in the Incoming Calls display.
Because Recalls are given priority, they are answered first when you
press Answer.
To answer a Recall
The Source and Destination areas must both be clear.
1. Press [Recall]
or
2. Press Answer.
You are now connected and may ask if the caller wants to con-
tinue waiting or wants you to ring another extension.
Note: Any notes that were added to the call prior to its returning
as a recall no longer appear. If you wish, you may annotate the
call again (see page 23 for details).
3. Depending on what the caller wants, you now have several
options:
• Press [Redial Dest] if the caller wants to continue
waiting.
• Dial another extension.
• Press Release to disconnect the call.
• Press Voicemail to transfer the caller to the extension's
voicemail box.
Note: Serial calls will also recall the console. See Serial Call on
page 47.
Recovering a Call
You can recover a call that you released to the wrong extension in
several ways.
To recover the last call released from the console
Use the Recover key on the console keypad to retrieve a call that
you just released to the wrong extension.
•Press Recover.
Note: To successfully recover the call, you must press Recover
while the extension is still ringing, and you cannot have started
another action such as dialing or answering a call before
pressing Recover.
To recover a call that is not the last call you released from the console
You can recover a released call if it still appears in your Transferred
Calls display. See Retrieving a Transferred Call on page 21.
To recover a call that is ringing an extension in the Busy Lamp Field
If a call is ringing an extension in the Busy Lamp Field (BLF) area,
and the extension is busy, not answering, or you know that the called
party is not available, you may wish to recover that call to speak to
the caller directly.
With your console in idle state (that is, with no calls in either the Source
or Destination areas):
1. Ensure the extension in the BLF list is ringing—one of these
icons is displayed beside it: or
.
2. Click once on the ringing extension to select it.
3. Press [Pick Up].
Note: If one or more attendants is attending calls with you, be sure
that you don’t pick up a ringing call that another attendant has just
placed. For more information, see page 32.