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Advanced Features ♦ 41
Emergency Calls
This feature raises an alarm at the console when an extension user
places an emergency call and identifies the extension that placed the
call. With this information, you can direct emergency services (for
example, police or ambulance personnel) to the location from which
the call was placed.
When an emergency call alarm is raised, the console rings and
displays EMERGENCY CALL. The emergency call goes directly to
emergency services; therefore, the attendant does not have an
opportunity to verbally communicate with the person who initiated the
emergency call.
To read an Emergency Call
1. Click on the toolbar.
- or -
Click Tools, and then click Emergency Call Log.
The Emergency Call Log window displays:
If emergency calls were previously cleared, they will appear in
the Emergency Call Log, with the most recent call listed first.
2. Click Clear to acknowledge the call. EMERGENCY CALL disap-
pears when the last outstanding emergency call has been cleared.
Note: Only one person can view the emergency call at a time.
To delete an Emergency Call
1. In the Emergency Call Log, select the cleared emergency call
you wish to delete.
2. Click Delete.
Note: Only cleared logs can be deleted. The 3300 ICP will retain all
Emergency Call Logs.
To close the Emergency Call Log
• Click Quit.
Note: Once you exit the 5550 IP Console, all logs are discarded from
the Emergency Call Log; however, the logs can be retrieved through
the 3300 ICP.
Questions about Emergency Calls
What does the icon on the toolbar mean?
It is the Emergency Call Log icon. To view the calls listed in the Emergency
Call Log, click the icon once.
What does the icon in the Emergency Call Log mean?
Emergency calls appear in the Emergency Call Log, with the most recent call
listed first. A current emergency call is marked with the icon, while
previous emergency calls are not marked with the icon; therefore, only
emergency calls marked with the icon can be cleared.
Sometimes I cannot view the current emergency Call details—why?
Only one person can view the current emergency call details at a time. Other
attendants receive "Emergency Call Displayed by <extension>" in the
response area at the bottom of their application. If another attendant is
viewing the current emergency call details, you can still access locally
cleared emergency call information, but you cannot access or clear the
current call.
Sometimes the Emergency Call Log disappears —why?
If you do not click Clear approximately 60 seconds after receiving the
emergency call, the log reverts to Phone Book so another attendant can view
the current emergency call details.
If another attendant doesn't acknowledge the emergency call, click the
icon again to open the Emergency Call Log.