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22 ♦ Call Handling Basics
Questions about Transferring Calls
What do I do if the destination to which I am transferring a call is not
answering?
• Press [Source] to reconnect the Source call and retain the Destination
information. This gives you more options to handle the call because
softkeys such as [Redial Dest] remain on screen.
or
• Dial a different number if you think you can locate the requested party
elsewhere.
or
• Press Cancel to reconnect to the Source call but clear the Destination
information.
Do I need to press Release when answering several calls in a row?
No. If you use the Answer key to answer calls, pressing Answer transfers
the current call to the dialed destination and connects you to the next call
waiting. This only works if you have calls in both Source and Destination
areas.
What do I do if a caller wants to speak to one person, and then another?
If an outside party wants to speak with several people in a row, use the Serial
Call feature (see page 47). When the outside party completes the first call,
you receive a Recall and can then dial the next person’s number.
Can I transfer a call to another console?
Yes, by dialing the extension number of the other console. You can transfer
calls to other consoles but you cannot put another attendant on hold.
Can I add a note to a call in the Transferred Call display?
No. Because the Transferred Calls queue is so dynamic (calls enter it and
leave it rapidly), you cannot add or edit notes for calls in this display.
However, you can annotate a call by adding a note while the call is in the
Source area or the Calls on Hold display.
Is there an easy way to double-click on a transferred call when the
Transferred Calls list is changing rapidly?
Yes, you can freeze the list. See page 14 for more information.