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Call Handling Basics ♦ 15
Answering Calls
When a new call arrives at the console
• the bell rings (if it is turned on),
• the call appears in the Incoming Calls display, and
• a call waiting icon ( ) appears above the softkey associated
with the call.
When you have incoming calls, your screen may look similar to this:
You can answer calls several different ways:
•Press Answer
or
• Press the corresponding softkey to selectively answer a call
or
• Select a call from the Incoming Calls display
or
•Press Retrieve and the call’s ID digit.
Note: You cannot answer a new call until the one you are engaged
in is transferred, disconnected, or put on hold.
Answering Calls on a “First-come, First-served” or Line-Priority
Basis
The Answer key has a “first-come, first-served” hierarchy: recalls are
answered first, then all other calls either in order of arrival or in order
of call-answering (line) priority.
If you have assigned call-answering priority, the Answer key answers
calls arriving on high-priority lines before calls arriving on low priority
lines.
Note: To assign call-answering priorities to calls based on the
telephone number that the callers dial to reach the console, see
page 35.
To answer a call using the Answer key
1. Ensure both the Source and Destination areas are clear.
2. Press Answer.
Information about the call, such as the trunk name and number
for an external call or the caller’s name and extension number
for an internal call, is displayed in the Source area.