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Meridian Digital Telephone IP Adapter Installation and Administration Guide 155
October 2001 Troubleshooting
IF Symptom THEN What to do
There is no dial tone when
pressing either the host calling
or local calling keys.
1 Check the IP network to ensure the
following:
! The IP network is not down.
! Traffic is being routed between the
Meridian Digital Telephone IP Adapter
unit and RLC on the host PBX.
2 Contact your telecom administrator.
There might be problems at the host
PBX.
Lamps or indicators are not lit
after completion of a Meridian
Digital Telephone IP Adapter
unit power cycle.
1 Check all cable connections to and from
the Meridian Digital Telephone IP
Adapter unit to ensure that they are all
securely connected.
2 Check the IP network and ensure that:
! it is not down
! traffic is being routed between the
Meridian Digital Telephone IP Adapter
unit and RLC on the host PBX
3 PING the RLC from the Meridian Digital
Telephone IP Adapter unit to verify IP
network connectivity.
Lamps or indicators do not
reflect the true status of the
telephone.
It is possible that there is a synchronization
error between the Meridian Digital
Telephone IP Adapter unit and the host
PBX. Contact your telecom network
administrator.