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3.6 Responding To A Subdued
Off-Hook Voice Announcement
Your installer can program your telephone to receive a Subdued
Off-Hook Voice Announcement (SOHVA), a feature that allows an
intercom caller to break into your call if you are using the handset.
Using SOHVA, a caller makes an announcement through your handset
receiver. If you are on a speakerphone call, you cannot receive a
SOHVA call; however, you will hear a ring burst and can go off-hook
to receive a SOHVA call.
The Subdued Off-Hook Voice Announcement consists of several short
tone bursts and then a message that you hear in your handset receiver.
The distant party that you are currently talking to cannot hear the
announcement made by the SOHVA caller.
• You can respond to a SOHVA call in one of two ways:
— Ve rb al ly : Press and hold MUTE button down and reply by
speaking into handset. Distant party cannot hear response.
Release button to return to distant party.
— Non-verbally: (Response Messaging): If the announcing station
has an LCD speakerphone, press MSG (message) then press
HVHLD (have them hold), TKMSG (take a message), or CLBK
(I will call back) to send the appropriate message. Autodial
buttons can be programmed to use any of the 10
attendant-programmable LCD messages.
The message appears in the display of the telephone making the
SOHVA announcement and then that telephone is automatically
disconnected from your telephone. (If the telephone to which you
attempt to send a non-verbal message is not an LCD telephone,
that station is immediately disconnected from the call.)
You can also block a SOHVA to your station by pressing BLOCK when
the SOHVA is initiated. The SOHVA call is then disconnected.
Answering Calls GCA70–245
3–4 LCD Speakerphone Reference Manual