2.3 Direct Inward Station Dialing
The direct inward station dialing (DISD) feature allows an external
party to call an intercom station directly without assistance from the
attendant (over a line programmed for DISD). As the system attendant,
you may instruct callers to make DISD calls when necessary.
You may give the caller a DISD line number and the extension number
associated with the station he or she is trying to reach. Future calls
from the caller to a specific party will not have to be serviced at the
attendant’s station, although a ring-no answer or busy condition at the
called party’s station will result in the system’s handling the call in
another manner (described below).
When a caller makes a DISD call from an outside line, he or she will
initially hear ringing. The system will answer the call with a DISD
continuous dial tone; the caller can then dial an extension number.
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If called station is idle, a tone is sounded and called station rings.
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If the call is answered by another station user, the caller can ask for
transfer to desired station.
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If ringing stops and dial tone sounds again, the caller can dial another
extension number.
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If called station has call forward feature set, forward station rings.
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If called station is busy, call is placed on hold and camped-on at busy
station. If camp-on is not answered within a transfer recall timeout
period, busy tone is given, followed by a DISD dial tone.
Programming The Attendant Features GCA70–245
2–6 LCD Speakerphone Reference Manual