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Cisco IOS Release 12.0(7)T
Verifying Gateway Interface Configuration
Use the show gateway command to find the current registration information and status of the
gateway.
Configuring the Cisco AS5800 for Interactive Voice Response
The Interactive Voice Response (IVR) Service Provider application provides IVR capabilities using
Tool Command Language (TCL) scripts. For example, an IVR script is played when a caller receives
a voice-prompt instruction to enter a specific type of information, such as a PIN. After playing the
voice prompt, the IVR application collects the predetermined number of touch tones (digit
collection) and forwards the collected digits to a server for storage and retrieval. Call records can be
kept, and a variety of accounting functions performed.
Available IVR Scripts
The following is a description of the available IVR scripts:
• fax_hop_on_1—Collects digits from the redialer, such as account number and destination
number. When placing the call to the H.323 network, the set of fields configured in the call
information structure are entered, destination, and account.
• clid_authen—Authenticates the call with Automatic Number Identification (ANI) and Dialed
Number Identification Service (DNIS), collects the destination data, and makes the call.
• clid_authen_npw—Same as clid_authen, but uses a null password when authenticating, rather
than DNIS.
• clid_authen_collect—Authenticates the call with ANI and DNIS and collects the destination
data, but if authentication fails, it collects the account and password.
• clid_authen_col_npw—Same as clid_authen_collect, but uses a null password and does not
use or collect DNIS.
• clid_col_npw_3—Same as clid_authen_col_npw except if authentication with the digits
collected (account and PIN number) failed, the script clid_authen_col_npw just played a failure
message (auth_failed.au) and then hung up. This script, clid_col_npw_3 allows two failures,
then plays the retry audio file (auth_retry.au) and collects the account and PIN numbers again
The caller can interrupt the message by entering digits for the account number which will trigger
the prompt to enter the PIN number. If authentication fails the third time, the script plays the
audio file auth_fail_final.au, then hangs up.
Configuring IVR
To use IVR with scripts, you need to configure the inbound POTS dial peer to support IVR, as well
as enable IVR functionality by using the call application global configuration. To configure IVR, use
the following commands beginning in the global configuration mode:
Step Command Purpose
1
Router (config)# call application voice name
Creates and then calls the application that interacts with
the IVR feature.
2
Router(config)# dial-peer voice number pots
Enters the dial peer configuration mode to configure a
POTS peer.
3
Router(config-dial-peer)# application name
Selects an IVR session application for the dial peer to use.