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34 Avaya IR R2.0 Troubleshooting
d) The system displays the Component Services window.
e) On the Tree tab, select Services (Local).
f) Select the Text-to-Speech service from the list of services in the lower-right window.
g) From the Action menu, select Stop.
h) The Status of the service is blank.
i) From the Action menu, select Start.
j) The Status of the service is started.
k) Close the Component Services window.
System process problems
Problems with system processes can affect callers and voice response operations, causing
speech breaks, delays, and interruptions in call handling.
Unix commands failing or disk errors
If Unix commands are failing, or if the system reports disk failures, go to the Message Log
Report screen (Reports > Message Log Report), check for events related to the problem, and
follow the repair procedures in the related Explain text or online Help topic. The following are
possible problems:
• DSKMG messages report file access failures that affect speech or data operations.
• Unix messages report problems with the Unix operating system.
Execute Unix command failed
Most likely, the problem is with the command or shell script. Make sure that the command or
shell script that was attempted works when executed manually. If it does, verify that its full
path name is provided to the script.
vi editor causes core dump
If the vi editor causes a core dump, split the file into multiple segments:
• Type split - n filename name and press Enter, where n is the number of lines in
each piece (1000 is the default), filename is the name of the files you want to split, and
name is the new segment you are creating.