Filter
Top Products
Contents
14 Avaya IR R2.0 Troubleshooting
• Services (voice response applications) assigned to channels
• Service state
The following table shows state descriptions and their meanings.
State Meaning
INSERV In service
MANOOS Manually out of service
FOOS Facility out of service
BROKEN Not functioning, possibly
needing replacement
Monitoring live operations
Use the sysmon command to observe voice response operations as they occur. You can see
calls coming in, digits entered by callers, and line conditions, such as off-hook.
Note:
Monitoring live operations places a heavy demand on system resources. Using
the sysmon command at times of heavy system activity might result in overload
and interference with call processing.
Checking system history
Researching the history of your IR system helps you to identify the current problem. Talk to
others and check records external to the system to find out about:
• Previous problems and support calls
• Recent changes to the system, including upgrades and repairs
• Changes to the LAN configuration in your organization
Check the Message Log Report screen (Reports > Message Log Report) for previous
intermittent problems that may indicate a pattern.
Using Sun diagnostic tests
Three types of diagnostic tests are available through Sun applications. Use the following Sun
diagnostic tests: