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10 Avaya IR R2.0 Troubleshooting
• LAN overloading may result from competition with other processes for LAN capacity. The
result can be delays and breaks in the availability of required data and functions.
If the call load increases beyond the capacity of the IR system, call handling problems are
likely to occur. A new system, or re-routing of calls, is generally required.
Speech
The IR system provides information to callers through recorded or generated speech. For
successful operation:
• Recorded speech must exist, be of acceptable quality, and be accessible to voice
response applications.
• Generated speech must be constructed properly by the Proxy Text-to-Speech feature and
the voice response application.
• Recorded speech must be transferred from a server, so that the application can play it for
the caller.
Communication between the IR system and the server or host must be adequate to deliver
speech in a timely manner.
Identifying possible causes of problems
Generally, you will work with Avaya support representatives to identify the cause of the
problem and correct it. However, you may find that some problems are easy to identify and
resolve on your own.
The following table describes common problems and suggests actions you can take to
identify them:
Problems Effects Actions
Disconnection or poor
connection of cables to the
back of the IR system
Possible effects include:
• Monitor, keyboard, or
mouse are not operating.
• Speech functions and data
resident on servers are not
accessible.
Check the cable connections.
See Checking cable
connections on page 43 for
more information.