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6 Avaya IR R2.0 Troubleshooting
Troubleshooting
An Avaya IR system interacts with other systems and relies on them for critical functions.
Consequently, troubleshooting may involve testing connections and checking other systems
where databases, speech functions, and host services reside. This section guides you in
resolving many Avaya IR system problems and includes information on basic LAN, server,
and host troubleshooting. Additionally, Avaya technical support provides troubleshooting
assistance that is specific to your Avaya IR system and the current problem.
This section includes the following topics:
Troubleshooting overview ................................................................. 6
Troubleshooting procedure ............................................................. 12
Troubleshooting based on observations ......................................... 15
Troubleshooting overview
This overview explains how the Avaya IR system works and and identifies potential problem
areas.
Requirements for successful operations
Interactions between the IR system and other systems and applications are essential to voice
response operations. This section explains the requirements for successful operations to help
you to prevent problems and identify them more quickly when they occur.
The public switched telephone network (PSTN)
Calls come into the IR system from the public switched telephone network (PSTN). Calls
from the PSTN can reach the IR system in one of three ways:
• A MultiVantage (DEFINITY) system receives the calls from the PSTN and passes them to
the IR system through direct digital connections between the two systems.