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44 Avaya IR R2.0 Troubleshooting
Label Function and troubleshooting considerations
1 Power connector - Cable provides power to the IR system. Disconnection from the
plug results in loss of power and function.
2 PCI card slots - Cables connect NMS cards to the MultiVantage (DEFINITY) system
or to digital telephony lines. Problems here may interfere with receiving and
handling calls.
3 USB connectors (four) - Two of these connectors are reserved for the keyboard and
mouse that are part of the country kit. If a keyboard is not connected, and the IR
system is rebooted, you might not be able to log into the IR system. Your
organization might use the remaining USB connectors for other purposes.
4 Twisted-pair Ethernet connector - Cable connects the IR system to the LAN.
Problems here may interfere with access to voice response applications,
databases, proxy speech servers, and other IR system components that reside on
servers on the LAN. If VoIP is in use, a loose connection here may cause problems
with call processing.
5 IEEE 1394 (Fireware) connectors (two).
6 VGA video connector - The cable connects the video monitor to the IR system.
Problems here may cause the video monitor to appear blank, even though the IR
system is still processing calls.
7 Parallel connector
8 Serial connector (RS-232) - The cable connects the IR system to the external
modem, which controls dial-up access to the system for Avaya support technicians.
Problems here might mean that Avaya support technicians are unable to access the
IR system for troubleshooting purposes.
9 Audio module connectors