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50 Avaya IR R2.0 Troubleshooting
2. Check connections and indicators on the back of the IR system and reseat the
connection, if necessary:
a) Check the physical connection to the card and determine if it is seated correctly.
The card should not have worked its way out of the connection. See Checking cable
connections on page 43 for more information.
VoIP may use a network interface (NIC) card that is different from the one used by
other web-based processes for the Avaya IR system. If this is the case, check the
connection for the card.
b) If the connection is loose, re-seat it.
c) Make note of other information about the card, such as lit LEDs, connection to the
telephony switch for T1/E1 connections, LAN status for VoIP connections, and so
forth.
3. If you have reseated the connection, go to the Display Equipment screen (Configuration
Management > Voice Equipment > Display Equipment) to see if the card or channel is
now in the INSERV state.
4. If the card or channel is still not in service, contact your Avaya support representative
about the problem and share the information you have gathered.
Restoring BROKEN NMS and VoIP cards
The BROKEN state can result from conditions other than actual malfunction of the card or
channel. For example, the card or channel may be unconfigured, or configured incorrectly.
Note that individual channels do not come up in the BROKEN state, so the procedures in this
section apply only to NMS and VoIP cards.
Inspecting the IR system platform
When an NMS or VoIP card is in the BROKEN state, inspect the IR system platform:
1. If the BROKEN card is an NMS card, there should be a card in the identified slot.
VoIP function is provided through the Ethernet connection, so there will not be a card in
the slot.
2. If there is no NMS card in the slot, take one of the following actions:
― Install an NMS card.
― Disregard the BROKEN state if no card is required in the slot.
An IR system may operate using one or two NMS cards. If the system is configured for
two NMS cards, but has only one, system messages and screens report a BROKEN
card for the empty slot.