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Issue 1.0 April 2006 11
Inadequate or expired
feature licensing
Note: Renaming the IR
system may cause loss of
feature licensing.
Affected features are not
functioning, or are not
functioning as expected.
• From web administration, go
to the Feature Licensing
screen (Configuration
Management > Feature
Licensing) to identify the
features licensed for the
system.
• Contact your Avaya support
representative if you have
renamed the IR system or
to purchase more features, if
you require them.
Calls not terminating on the
IR system.
Callers hear a fast busy signal.
• From web administration, go
to Configuration
Management > System
Control.
• Stop and start the voice
system.
Poor communication or no
communication with
required servers across the
LAN
Possible effects include:
• Response times for speech
functions and data retrieval
are slow, interrupted, or
both.
• Speech functions and data
resident on servers are not
accessible to voice
response applications.
• Test the LAN connection.
See Checking LAN
communications on page 36
for more information.
• Work with your LAN
administrator as needed to
resolve the problem.
• Add additional proxy speech
servers or speech server
resources
Incorrect system
administration, such as
errors in channel
assignments, server
assignments, and other
configuration information
Degraded or non-functional
voice response services
• From web administration, go
to the Display Equipment
screen (Configuration
Management > Voice
Equipment > Display
Equipment) and check the
system settings.
• Make corrections as
needed.
Inadequate system
resources (memory, CPU,
disk)
Poor response times, speech
breaks, load-related messages
and alarms, increased hold
times and blocking of calls
Assess the load and reduce it, if
necessary. Manage better the
performance of your system in
the future.
Voice response application
coding errors
• Degraded or non-functional
voice response services
• Dropped calls
Contact the vendor or internal
staff who develop your
applications.