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Issue 1.0 April 2006 49
Restoring NETOOS cards and channels
The NETOOS state indicates that the card or channel was taken out of service by some
network or physical channel error. This state refers only to channels that are defined as PRI
protocol.
To restore a card in the NETOOS state:
1. Go to the Message Log Report screen (Reports > Message Log Report) and review any
messages related to the particular card or channel.
2. Check connections and indicators on the back of the IR system and re-seat the
connection, if necessary:
a) Check the physical connection to the card and determine if it is seated correctly.
The card should not have worked its way out of the connection. See Checking cable
connections on page 43 for more information.
b) If the connection is loose, re-seat it.
3. If you have reseated the connection, go to the Display Equipment screen (Configuration
Management > Voice Equipment > Display Equipment) to see if the card or channel is
now in the INSERV state.
4. If the card or channel is still not in service, take the following actions:
a) Check the status of the card or channel on the switch system administration interface.
b) Run diagnostics from the switch system administration interface to identify any errors
with the switch connections
c) If errors are identified, correct them.
d) Busy out and release the card or channel on the switch to try to clear the problem.
e) If necessary, re-check the status of the card or channel on the Display Equipment
screen.
5. If the card or channel is still not in service, contact your Avaya support representative
about the problem and share the information you have gathered.
Restoring FOOS cards and channels
The FOOS state indicates that the card or channel was taken out of service by some physical
channel error.
To restore a card or channel in the FOOS state:
1. Go to the Message Log Report screen (Reports > Message Log Report) and review any
messages related to the particular card or channel.