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38 Avaya IR R2.0 Troubleshooting
a) Go to the appropriate proxy configuration screen and make the required corrections.
To correct speech recognition configuration errors, go to the Speech Recognition or
DPR Configuration screen (Feature Packages > Speech and DPR Administration >
Administration > Speech Proxy Administration > Speech Recognition or DPR
Configuration).
To correct text-to-speech configuration errors, go to the Text-to-Speech Configuration
screen (Feature Packages > Speech and DPR Administration > Administration > Text-
to-Speech Configuration).
b) Return to the Speech Server Status screen to see if the server status is in service
(INSERV).
5. If the server status is not INSERV, go to the Solaris operating system and execute the
ping command to test the connection.
6. If the ping command fails, take the following actions:
a) Verify that the LAN cables are correctly connected between the Avaya IR, the server,
and the LAN hub (where applicable).
b) Make sure that the voice response application is referring to the correct server.
c) Contact your LAN administrator to determine whether there are problems with the
server or with network connections.
7. If no network problems exist, check license administration on the remote server to ensure
that the maximum number of licenses has not been exceeded.
8. If the server remains disconnected, contact your Avaya technical support representative
for assistance.
Troubleshooting database server disconnections
To investigate the problem:
1. Go to the JDBC Administration screen (Configuration Management > JDBC
Administration) to check server status and settings.
2. Select the database data interface process (DIP) that interacts with the server in question.
The system displays the JDBC Administration - Edit screen.
3. Check the DIP settings, particularly those for ports, hostname and DB name, and make
any required corrections.
If multiple DIPs interact with the server, you must check them separately.
4. Click Test to check communications between the Avaya IR system and the database
server.