Filter
Top Products
Contents
52 Avaya IR R2.0 Troubleshooting
4. If the card is still not in service, type display card card _number and press Enter
and verify that the card is found.
Note:i
If there are problems with licensing, there may be no usable channels on the
card, and the card will not be found when the display card command is
run.
5. If the card is not found, go to the Feature Licensing screen (Configuration Management
> Feature Licensing) and verify that there are enough Right-to-Use licenses (RTUs) for
the channels supported by the card.
6. If you do not have an adequate number of RTUs for channels in operation, contact your
Avaya support representative to arrange to acquire more RTUs.
7. If RTUs are not an issue, and the card is still not in service, you may be able to bring it
back into service by removing and restoring it.
See Removing and restoring cards
on page 52 for more information.
Removing and restoring cards
If the connection to a card is seated properly, and the card is configured correctly, try
removing and restoring the card. Repeat the remove and restore process anytime that you
change a configuration parameter or reseat a cable. Removing and restoring causes the IR
system to attempt re-initialization of the card.
To remove and restore a card:
1. To remove the card, type remove card card number and press Enter.
2. To restore the card, type restore card card number and press Enter.
The IR system attempts to configure the card again. The reconfiguration process may
bring the card back into service.
3. If the card remains in the BROKEN state, check the card configuration in the switch and
make any required corrections.
4. Remove and restore the card again on the IR system.
Even if you have made no changes to the card configuration on the switch, removing and
restoring the card at this point may clear the problem.
5. If the card is still BROKEN, busy out and release the card on the switch.
6. Remove and restore the card once more on the IR system.
If the card remains in the BROKEN state, you need to find out more and then contact your
Avaya support representative. See Gathering data on card operations
on page 53 for more
information.