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46 Avaya IR R2.0 Troubleshooting
8 Twisted-pair Ethernet connector - Cable connects the IR system to the LAN.
Problems here may interfere with access to voice response applications,
databases, proxy speech servers, and other IR system components that reside on
servers on the LAN. If VoIP is in use, a loose connection here may cause problems
with call processing.
9 FC-AL
10, 12 Power connectors - Cable provides power to the IR system. Disconnection from the
plug results in loss of power and function.
11 RSC card
You can also test port function. The Sun OpenBoot Diagnostics system performs root cause
failure analysis on the ports. Sun Blade 150 Service Manual and Sun Fire 280R Server
Service Manual explain how to run OpenBoot Diagnostic tests. These documents are
available in Avaya IR System Help (under "Print documents") or from the Sun Web site
(http://www.sun.com).
Testing platform hardware
When hardware problems occur with the IR system, you can use the Sun Validation Test
System (VTS) to test and validate the hardware. You use Sun VTS in the event of failures in:
• Powering on
• Video output
• The hard drive, CD-ROM, or DVD-ROM drives
• Dual in-line memory module (DIMM) function
Refer to the service manual for your platform:
― Sun Fire V240 Server manuals:
Sun Fire V210 and V240 Servers Installation Guide
Sun Fire V210 and V240 Servers Administration Guide
Sun Fire V210 and V240 Servers Parts Replacement Manual
Sun Fire V210 and V240 Servers Product Notes
― Sun Fire 280R Server Service Manual
― Sun Blade 150 Service Manual
These documents are available in Avaya IR System Help (under "Print documents") or from
the Sun Web site (http://www.sun.com).