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20 Avaya IR R2.0 Troubleshooting
MESG: Tue May 13 17:08:48 2003
| pid=580 tid=578 ctahd=80000001 (CTATEST) uid=0 tag=14001
sev=0
| ? Msg:854D Ch#01 Obj:0000 Np=16 Nb=0 0033 0000 0000 0000 0000
0000 ...
MESG: Tue May 13 17:08:48 2003
| pid=580 tid=578 ctahd=80000001 (CTATEST) uid=0 tag=4006 sev=0
| DISPEVT: ? NCCEVN_RECEIVED_DIGIT (1c201d) (val=33) objhd=1 src=1c
dst=2000 time=235a9bd7 uid=0 size=0 buf=0
This trace output shows that digits were sent.
Poor audio quality on VoIP calls
The performance of the self-service IP network has impact on the quality of the audio during
calls. A busy network can delay or loose packets with audio information, causing poor audio
performance. To help in troubleshooting such problems, you can set up the VoIP subsystem
to send copies of RTCP packets to a VoIP Monitoring Manager (VMM), which is a call-quality
monitoring application for calls that use packet-forwarding technology. VMM helps you to
identify audio quality problems and take steps to resolve them.
Touchtone not interpreted correctly
If touchtone is not working properly:
• Verify that the action to collect data from the caller matches the intended use in the voice
response application.
• If there is no problem with the action and its usage in the voice response application,
contact your Avaya support representative for assistance.
Fax problems
Fax problems are often caused by simple errors, so understanding the common causes of
problems will help you resolve them.
Typical fax problems
The most common reasons that a fax is not sent are:
• The remote fax machine is busy or out of paper.