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56 Hotel Functions for Reception and Room Telephones
You are in need of an analog DTMF telephone, an ISDN tele-
phone with DTMF signalling or a DTMF sender.
The PBX needs to be configured for this operation with the configuration
software COMset.
You need to know the remote switching and programming MSN/DDI
and the external password that has been configured with COMset.
After starting the programming by calling the PBX and entering the
external password, you will hear the external acknowledgement tone.
You will now be able to configure an MSN/DDI Call Forwarding. If the
programming was successful, you will hear the external acknowledge-
ment tone again. Now you can hang up the receiver or configure addi-
tional settings.
If you failed to enter the sequence in time or entered the wrong
sequence, you will hear a busy tone. In this case hang up the receiver
and start again.
(only COMmander Basic and COMpact 4410 USB) The hotel function
enables the comfortable room and call data management if the PBX is
used in a hotel. The scope of functions can be divided into three main
areas.
Hotel Reception Telephone:
(only in combination with a system tele-
phone COMfort 2000 plus Xtension module) The hotel reception tele-
phone enables various control and information functions via display and
LEDs on the Xtension module. An additional PC is not necessary at the
reception in many cases. The guests’ Check in and Check out are
directly controlled with the menu of the telephone. There are various
functions available for the affected room in different phases.
Arrival of the guest (check in):
˾ View Room status (clean, uncleaned, blocked)
˾ Perform „check in“
During the guest´s stay (after check in):
˾ Permit/block outbound calls from the room telephone
˾ Configure the wake-up time of the room telephones
˾ View guest information (e.g. accrued telephone charges, time of
check in)
˾ Print informational invoices (of the currently accrued telephone
charges) for the guest directly to a printer
The guest leaves:
˾ Perform „check out“
˾ Print invoice for the accrued telephone charges directly to a printer
The configuration of the function is described in the installation and con-
figuration manual of the PBX.
The use of the hotel reception telephone is described in the manual of
the system telephone.
Hotel Room Telephones:
The PBX has many functions not making
sense or being harmful if used from a hotel room telephone. This is the
reason for blocking programming functions (like e.g. Do-not-disturb,
Call forwarding) exchange functions and special exchange line access
types. This way, the guest can only make outbound calls and accept
calls and configure the personal wake-up time. In addition to this it is
possible for the room service to configure the room status (clean,
uncleaned, blocked) by entering a digit sequence.
The advantage of a system telephone COMfort 1000, 1200 or 2000
compared with the use of an analog or standard ISDN telephones is e.g.
the remote controlled delete function when checking out the guest (pri-
vacy protection), the various comfort functions and specifically config-
ured function keys. The functions which are still allowed for room tele-
phones are handled the same way as described for normal telephones.
With one exception: A programmable function key configured with the
function „hotel room“ allows the setting of a wake-up time and the dis-
play of call charges and of the check in time. The following functions are
also possible:
˾ Starting and accepting internal and external calls
˾ Delete lists and charges via the menu point „functions“ (the call
charge meter of the PBX is not influenced)
˾ Interrogation of e.g. call charges via the menu point „information“
˾ Use of the caller/call/redial list as well as the telephone book (inter-
nal telephone number as well as the short-code dial numbers of the
PBX are not listed in the telephone book)
˾ Sending and receiving of SMS
˾ Memo, scheduled call and Power Dialling
˾ Interrogation of call charges and setting of the wake-up time with a
function key.
The configuration of the function is described in the installation and con-
figuration manual of the PBX.
The use of the hotel room telephone is described in the manual of the
system telephone.
Print-out Function:
(available only in combination with a serial printer,
the A4 printer EPSON LX300+ is recommended). This function enables
the output of the accrued telephone charges as a guest invoice (or infor-
mational invoice) with a separate line for each call. This function is con-
trolled by the hotel reception telephone.
12 _ 0 *G # f
Switch off group Call Forwarding
„CF unconditional“
(for „CF on busy“: 13 instead of 12,
„CF on no Reply“: 14 instead of 12,
„CF if all members are logged out“: 15
instead of 12)
star and internal number of the
forwarded group
external
acknowledgement
tone (1 sec
continuous tone)
20 n # f
Switch off all active group Call Forwarding settings for a
group
internal number of
the forwarded group
external acknowledgement
tone (1 sec continuous tone)
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Hotel Functions for Reception and Room Telephones