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Telephoning 17
You can only transfer an external call to another external calling
partner this way if the necessary permission for exchange line
to exchange line switching was configured for your telephone with the
configuration program COMset (this does not apply to an external call
made via an analog VoIP/GSM adapter).
A transferred call between external calling partners is limited to a period
configured with the configuration program (this does not apply to an
external call made via an analog VoIP/GSM adapter). This is for your
security because e.g. the unintentional transfer to the speaking-clock
announcement and the weather forecast service would lead to a never
ending call.
For some ISDN telephones the „Transfer“ can be executed
via an existing function key or via menu instead of hanging up
the receiver (see manual of the telephone; perhaps it is also called
„ECT“ or „Transfer“).
If the called subscriber does not pick up (the ringing duration
may be configured for analog destination subscribers via con-
figuration program COMset
), the call will return to your own telephone
after 60 seconds (your telephone rings). If you are not picking up this
call within 60 additional seconds the call will be disconnected. If your
own telephone is busy in that moment, the procedure will be finished
already after the first 60 seconds and the external call will be discon-
nected.
To perform the „Open query“, an internal telephone number has to be
configured for an unused analog port. This way the connection of an
analog telephone is no possible at this port. If two or more „Open Que-
ries“ have to be possible at the same time, more internal telephone
numbers have to be configured.
Transfer a Call with prior Notice
g(F) 0 rga
Start external Query call and connect both
calling partners by hanging up
conversation
(No. 1)
(ignore with
pulse dial)
Exchange Line Access Number and external
number
external Query
call (No. 2)
hang up
or
k
Start external Query call with Short-Code
dialling and connect both calling partners
by hanging up
Short-Code Dial Number
or
Z r
Start external Query call via 1st to 4th
exchange line and connect both calling
partners by hanging up (COMpact
4410 USB and COMmander Basic only)
Exchange Line Access Number for the 1st to
4th S
0
port and external telephone number
g(F)n g a
Start internal Query call and connect both calling partners by
hanging up
conversation
(No. 1)
(ignore with
pulse dial)
internal number of
a telephone
internal Query call
(No. 2)
hang up
☞
I
Transfer external Call without Announcement to an internal Telephone (Blind Transfer)
g(F) n fa
Start internal call and hang up to
transfer an external call
external con-
versation
(ignore with
pulse dial)
internal number
e.g. 33
wait for ring-
ing tone
hang up – if the called subscriber is picking
up, he is connected with the external caller
☞
Transfer an external Call to a currently unknown internal Target (Open Query)
g(F)n faǞ
Start Open Query and hang up to
transfer the external call
external con-
versation
(ignore
within pulse
dial)
internal telephone number
configured for „Open query“
wait for
ringing tone
hang up
inform the requested call partner
(e. g. via loudspeaker)
b f (**) 6 ng
Accept Open Query call with Pickup
internal
dial tone
(for Direct Exchange
Line Telephone only)
6 and internal telephone
number configured for „Open
Query“
conversation