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48 Special Functions for Business Applications
Special Functions for Business Appl ications
The functions described in this paragraph are especially intended for
the business applications. Nevertheless they could also be used in pri-
vate homes to e.g. save money with Call Through.
Waiting Loop:
This function offers an indirect transfer of an external
calling partner to an internal subscriber if this one is busy. The external
calling partner can be put into the waiting loop. There he is held for up
to 3 minutes and is listening to the Music on Hold in the meantime. If the
corresponding internal subscriber is not busy anymore, he will be called
for up to 60 seconds. If he takes the call, he will immediately be con-
nected to the external subscriber.
A special configuration of the function is not necessary.
Waiting Field:
(only available for COMpact 4410 USB and COM-
mander Basic in combination with a system telephone COMfort 2000
plus or COMfortel 1500/2500) This function enables the configuration of
a Waiting Field Reception that can park, retrieve or forward inbound
exchange line calls in a Waiting Field (these are listening to the Text
before Answering once and then to Music on Hold). The Waiting Field
is especially useful if many calls have to be taken at the telephone
reception at the same time. Depending on the number of available
external B channels up to 8 calls can be taken and managed.
The selection of a subscriber as a Waiting Field Reception is done with
the configuration program COMset
.
Record a „Announcement before Answering“ via telephone or load it
via .wav-file into the PBX with the program COMtools (p. 60). If you
have not stored or recorded any announcement, the caller will only hear
the Music on Hold.
The usage and configuration of the Waiting Field Reception is
described in detail in the manual of the system telephone.
Boss-/Secretary function:
(only in combination with a system tele-
phones COMfortel 1500/2500 and COMfort 1000/1200/2000 plus) This
function shields the boss´ telephone against direct calls by redirecting
these calls to the secretary’s telephone. The main difference to a stand-
ard call forwarding is, that the boss´ telephone can be reached from the
secretaries telephone and important calls can be switched from the sec-
retary to the boss´ telephone.
The usage and configuration of the Boss/Secretary function is
described in detail in the manual of the system telephone.
Announcement before answering:
(only available for COMpact 4410
USB and COMmander Basic) This function enables a welcome message
to the caller before taking the call. If a called subscriber does not take the
receiver when it rings once (within 5-24 seconds), the call will be taken
by the PBX (the external caller will be charged). The external caller will
hear a welcome message (e.g. information on the company) while the
called telephone is still ringing. As soon as one of the called subscribers
picks the receiver up, he will be connected to the external caller.
Record a „Announcement before Answering“ via telephone or load it
via .wav-file into the PBX with the program COMtools (p. 60). The func-
tion can be initiated by the configuration program COMset
or you can
configure a key on the system telephone to switch on/off the Announce-
ment before Answering. This switching is separately done for each
external telephone number.
Automatic Reception:
(only COMpact 4410 USB and COMmander
Basic) This function enables the automatic transfer of an external caller
to his requested call partner/contact person. The caller hears an
announcement (e.g. „If you like to talk to the sales department, please
press 1 ...“) and can call a certain internal subscriber or group by dialling
a DTMF digit between 0 and 9.
If the caller has not already dialled a DTMF digit after the end of the
announcement, the announcement will be repeated once. After the sec-
ond time without dialling a DTMF digit the subscriber configured for the
DTMF digit 0 is automatically called (e.g. the reception).
The Text before Answering is used as announcement. This can be
loaded with the program COMtools Music on Hold
(p. 60) into the PBX
or via telephone. The function can be switched on/off via configuration
program COMset
or via telephone – also configuration dependent.
If the internal subscriber does not pick up within the 60 seconds
or if he stays busy during the whole 3 minutes, your telephone
as the transferring party will be called again. If you pick up the receiver,
you will be reconnected to external calling partner again and will be able
to put him into the Waiting Loop again. But if you do not take this call
within 60 seconds, the exchange line connection will be completely dis-
connected (if you were busy in the mean time, perhaps also within a
shorter time period).
If you like to transfer an external 2nd calling partner to an internal 3rd
calling partner during a Query call (see p. 18), you will be able to put him
also into the Waiting Loop with
(F)47 on busy. With an ISDN tele-
phone you may have to press a function key after the acknowledgement
tone in order to return to the 1st calling partner (e.g. with „end“, „sepa-
rate“, „back“ or pressing the R-key again; see manual of the telephone).
For many ISDN telephones and on the system telephone
COMfortel 1500/2500, COMfort 1000/1200/2000 plus and
smar-tel-i (on COMmander Basic only) the „Finishing a Query on busy“
is not executed automatically but via function key or via menu (e.g. with
„end“, „separating“, „back“ or pressing the R-key again; see manual of
the telephone).
Reception and Secretary Function and Text before Answering
Internal Subscriber is busy – Put the external calling Partner into the Waiting Loop
fg (F) 7f a
Put the external calling partner into the Waiting Loop
after trying to transfer him
busy tone
back to the external call
(automatically)
(ignore with
pulse dial)
acknowledgement
tone
hang up
☞
I
Activate/deactivate the Automatic Reception
b7O
23 S #
Activate/deactivate the Automatic Reception
secret password 1: on, 0: off