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Telephoning 19
During a Query you are talking to a subscriber while your first calling
partner is put on hold in the background in the PBX. and listens to the
Music on Hold. A Query is started by calling a Query partner, by using
the Pickup function during a call or by accepting a waiting call
announced by the knocking tone.
Transfer:
If you started a Query and like to connect the new calling part-
ner with the calling partner on hold in the background, you can do this
by simply hanging up the receiver.
Finish one of both calls:
You finish a Query call by switching to the
calling partner to be excluded from the conversation and finish the call
with him.
Alternation:
If you started a Query and like to talk to both calling part-
ners alternately, you will be able to switch from one to the other by dial-
ling a sequence of digits.
Call Waiting Tone:
The knocking during a Query is only possible with
analog telephones. If you like to talk to the waiting caller, you will have
to finish at least one of both current calls in advance. If do not like to talk
to the waiting call, you may just ignore the waiting call or refuse it by dial-
ling a sequence of digits. This will be signalled by a busy tone to the
waiting caller (if no other telephones is ringing at the same time).
Conference:
If you started a Query and like to talk to both calling part-
ners to simplify matters, you will be able to connect both calls to a Con-
ference (three-party Conference call). In order to finish the Conference
you can hang up the receiver and the connections will be completely
disconnected then. If you like to continue the conversation with one of
the calling partners or with both alternately, please read chapter You
have a Conference Call on page 20.
If you hang up the receiver during a Query call, both calling part-
ners will be connected with each other.
If one of both calling partners hangs up, you will be connected to the
other one.
You can only transfer an external call to another external calling
partner this way if the necessary authorization was configured
for your telephone with the configuration program COMset.
You cannot transfer a door call.
With some ISDN telephones it may occur that your telephone rings after
hanging up and that you are reconnected to your 1st calling partner if
you pick up. Please check with the help of the manual of the telephone
whether the „PBX Transfer“ is activated. Try to configure this option.
With some ISDN telephones you can execute the „Transfer“
via an existing function key or menu instead of hanging up the
receiver (see manual of the telephone; or also called „ECT“ or „hand-
over“).
With ISDN telephones and the system telephone a Query is
finished via an existing function key or via menu (e.g. with
„separate“, „finish“ or „end“; see manual of the telephone).
If you use an analog telephone as an internal subscriber tele-
phone where the „finishing of the active connection“ is to be
executed via T-Net function key/menu you can also use this comforta-
ble operation (see manual of the telephone).
With ISDN telephones and the system telephone the „Alterna-
tion“ is executed via an existing function key or via menu (e.g.
with „Alternation“, R-key“ or „call1/call2“; see manual of the telephone).
If you use an analog telephone as an internal subscriber tele-
phone where the „Alternation“ is executed via T-Net function
key/menu, you are also able to use this comfortable operation (see
manual of the telephone).
You do not need the support of the public exchange for the
Alternation of two external calling partners. (ISDN service
attribute „Alternation“ (HOLD)“) because the PBX supports the Alterna-
tion via the 2nd B channel.
You have two Calls (Query Call)
☞
Transfer both calling Partners
ga
Connect both calling partners by hanging up
Query call (No. 2) hang up
☞
I
Finish one of both Calls
g(F) 2 g (F) 1 g
Change calling partner (if necessary)
and finish active call
Query
call
(ignore with
pulse dial)
switch calling partner (if
necessary) (alternation)
call to be
finished
(ignore with
pulse dial)
finish
this call
conversation with the
caller on hold
I
T
Talking alternately with both Calling Partners (Alternation)
g(F)2g (F)2g
Change from the Query call to the first call and switch back
again
Query call
(No. 2)
(ignore with
pulse dial)
conversation
(No. 1)
(ignore with
pulse dial)
Query call
(No. 2)
I
T
☞
In the Receiver is a Knocking Tone - Reject the Waiting Caller
gf(F) 0g
Refuse the waiting Call
conversation knocking tone (ignore with pulse dial) back to call