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HELPFUL TIPS
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45
Calling with Your
CapTel
How should I introduce CapTel to the people I call?
When using CapTel, you can choose to tell the other person you are
using captioning technology, or you can conduct your call without
announcing CapTel at all. It’s your choice!
You may choose to explain, “I am using a Captioned Telephone for this
call. This allows me to both hear you and read captions of what you are
saying. You may experience a slight delay before I respond while
I read the captions, OK?”
The flow of a CapTel call
CapTel calls are intended to be natural, back-and-forth conversations.
You and the other person may interrupt each other. If you are able to
understand what was said, you may reply at any time without waiting for
all of the captions to appear. The captioning service continuously
transcribes what the other person says regardless of whether you are
speaking or not.
What are the differences between CapTel and traditional relay?
If you are familiar with relay, you will notice differences between the
captionist and a relay Communication Assistant (CA). A traditional relay
CA may speak during a call in order to ask for spelling, clarification, or to
ask the caller to “slow down.” With CapTel, you have complete control
and privacy over your call. The CapTel captionist is never heard nor
engaged by the callers. As a CapTel user, you are empowered to ask the
person with whom you are speaking for clarification as needed.
CapTel users do not need to say “GA” or “SK” (“Go Ahead” or
“Stop Keying”).
To make more than one call in a row, hang up and dial the next telephone
number just as you would with any other non-relay call.