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DIALING 911 IN AN EMERGENCY (1-LINE MODE)
In order to provide the fastest possible access to help in an emergency,
all 1-Line CapTel calls to 911 are immediately directed to Emergency
911 Services instead of being routed through the Captioning Service.
This means:
• There are no delays in accessing emergency personnel, as your call is
directly connected to a 911 call center.
• Emergency 911 calls are not captioned in the same manner that
regular CapTel calls are because the call is not routed through the
CapTel Captioning Service.
• Emergency 911 calls are treated as VCO* calls during which t
he 911
call-taker can hear everything you say, and then types
his/her response
that appears on the CapTel display screen.
• You speak directly into the handset, as you would with any other
CapTel call. The 911 call-taker will hear everything you say.
You may not be able to hear the call-taker, but he/she can type
instructions to you, which will appear on the CapTel display screen.
• Emergency 911 Services will know the number you called from and
be able to locate you and send appropriate help,
based on the location
from which your CapTel call is placed.
Remember that in a fire or gas leak, leave the premises immediately and
call from a safe location.
Always remember to turn Captions on before dialing 911.
* VCO stands for “Voice Carry Over”, a service common in relay in
which callers speak for themselves and read typed responses.
For information about dialing 911 with 2-Line
CapTel
, see page 38.
DIALING 911 IN AN EMERGENCY
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