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ADVANCED CALLING
To place your VCO call:
1. With button lit, lift the CapTel handset and dial 711. The light
above the button will go off.
2. The display reads VCO Mode Dialing
711 and connects you to the 711
relay service.
3. When you see that the relay CA has
answered, ask for “VCO please”. This will alert the relay CA that
you will be speaking (instead of typing) throughout the call.
4.
Tell the relay CA the phone number of the TTY user you wish to call.
5. Once you are connected with the TTY user, the relay CA will
transcribe everything the TTY user types for you to read in the CapTel
display. You will not hear anything over
the CapTel handset. When
you see “GA”, or “go ahead”, speak
into the CapTel handset as you
typically would. The relay CA will type everything you say for the
TTY user to read. Remember to say “GA” or “go ahead” when you
are finished talking, so the TTY user will know it’s their turn to talk.
6. Continue with your conversation. When you are finished and the
CA has confirmed that the other party has hung up, hang up the
CapTel handset.
NOTE: During a VCO call, the relay CA types everything for you to
read instead of using voice recognition like the CapTel Captioning
Service. The relay CA is not the same as the CapTel Captioning
Service. Therefore, you may notice differences in the speed or
appearance of words in the CapTel display.
After you hang up, the CapTel will
remain in VCO mode.
Press the button to turn off
VCO mode.
If a TTY user wants to call your
CapTel
phone directly, they should first
dial traditional Relay (711) and give the Relay CA the
CapTel
voice in
number (see page 1). Then, they should enter your
CapTel
phone number.
For information about calling TTY users with 2-Line CapTel, see page 39.
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