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HELPFUL TIPS
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HELPFUL TIPS
Problem Solving
My CapTel does not ring.
Check that the switch is set to On.
Too many phones and/or computer modems in your home may exceed
the “ringer equivalence number” (REN) of your telephone service.
Contact your telephone service provider to verify that your service is
adequate for your needs.
I want to make captioned calls at work, but I don’t hear a dial
tone when I pick up the handset.
If you need to dial a “9” or another number to get an outside line, then you
need to program the required number(s) before you can make a captioned
call (see Is a Number Required to Dial an Outside Line? on page 20).
I brought my CapTel home from work and it doesn’t work.
Before you use your CapTel at home, make sure you erase the dialing
prefix you may have saved to get an outside line at the office (see Is a
Number Required to Dial an Outside Line? on page 20).
I dialed the phone number, but it looks like nothing is happening.
• If you are in an office: do you need to dial an outside line first?
If so, make sure the menu is programmed correctly (see Is a Number
Required to Dial an Outside Line? on page 20).
• If y
ou are not in an office (or do not need an outside line): check to
make sure that nothing is programmed in the menu for an outside
line by pressing the menu button repeatedly until “Is a number
required to dial an outside line?” is displayed. Make sure that
nothing is programmed in the menu option (press the button next to
Yes
just to check). If a number is listed, press the button next to the
back arrow (←) to erase it, then press the button next to
OK
. Press
the menu button until “Is a number required to dial an outside line?”
is displayed again. This time, press the button next to
No
. Then Exit
the menu system.
• If the above steps do not solve the problem, please contact CapTel
Customer Service.
RINGER