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DIALING 911 IN AN EMERGENCY
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Dialing an Emergency 911 Call Through
Traditional Relay (Alternative Method)
Relay services are equipped to help provide text captions during 911
calls, and are very familiar with VCO (combined voice and text) calling.
If you place an emergency call through relay, you will receive text
captions of everything that the 911 call-taker says. You will not be able
to hear the 911 call-taker, however, over the CapTel handset.
NOTE: Dialing 911 through a relay service may delay your
connection to emergency personnel.
1.
Make sure the button is on.
Pick up the CapTel handset.
Dial 711 on the keypad.
2. The Caption light will go off,
and the display will show
VCO Mode Dialing 711. Watch
the display for a connection
to the relay.
3. When you see that a connection has been established, ask for VCO.
Tell the relay CA that the call is an emergency and request 911.
4. The relay CA will place your call to Emergency Services, and
transcribe everything the 911 call-taker says into text, which appears
on the CapTel display.
5. When you see “GA”, or “go ahead”, talk into the CapTel handset as
you normally would. Be sure to tell the 911 call-taker your location
and the nature of your emergency. Remember to say “GA” or “go
ahead” when you are finished
talking, so the 911 call-taker will
know it’s their turn to reply.
Remember that in a fire or gas leak,
leave the premises immediately and
call from a safe location.
NOTE: After you hang up, the CapTel will remain in VCO mode in
case 911 calls you back.
Press the button to turn off VCO mode when you’re done with
your 911 contact.
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