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HELPFUL TIPS
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43
I sometimes see a word in brackets, such as “<thank>.” What do
the brackets mean?
At times, the captioning service may make a correction in the written
captions. The corrected word(s) are displayed in brackets. There may be
a delay between the wrong word(s) and the correction.
The captions seem delayed.
This may happen occasionally as a result of the voice recognition
technology. Typically, if the delay is noticeable, it is due to the captionist
inserting something like a proper name which can not be transcribed
accurately by the voice-to-text technology alone.
I am not getting captions when people call me.
If you use 1-Line CapTel, remind your callers to dial the toll-free
Captioning Service voice number first (see page 1), and then enter your
phone number (see Answering a Call with Captions on page 10).
If you have a home security system and are experiencing difficulty
receiving calls, please contact CapTel customer service.
If you use CapTel in 2-Line mode the captioning default might be
set to
Off
. Simply turn the captions
On
by pressing the button.
To have all incoming calls be captioned, set the captions to default
On
in menu options.
The handset volume is not loud enough for me.
Slide the control up to increase the volume coming through the
handset. Press the button to turn on the volume boost. Check the
slide to make sure it is set to the level that is best for you (see
Adjusting the Sound on page 12).
You may notice a decrease in volume when another phone on an extension
of the same line is also off hook. If you use 1-Line CapTel, you should
not
use another extension during a captioned telephone call, as it may
disrupt the captions. 2-Line CapTel users can have other people join in
on other extensions.
I hear my own voice echoing on the line.
Try holding the handset mouthpiece slightly away from your face and
mouth. Make sure that the handset earpiece is held closely to your ear.
TONE
VOL
VOLUME
CAPTION